Crew Carwash Support Center

josh goodson 6 months ago

My wife was going through and of course the bumper to bumper she was rear ended and Gaige from the claims department said they can't see it on camera so it didn't happen of course the employee's that were there seen what happen but I guess the employee's are wrong and didn't see it but pointed out the damages caused from the vehicle behind her so now instead of any information being exchanged from the insadent we get screwed what great customer service from the claims department!

Sarah Baldwin a year ago

Bought a car Friday 7/11 from a family member in Colorado and they washed it in a car wash for me - no issues. Drove home from Colorado and decided to get a membership again as I had one on my previous car - took it through 7/12 and my windshield cracked. Claims dept. is ruthless. Horrible customer service and blamed us for the crack stating there had to be an imperfection prior to entering and they have a sign that states they aren’t liable. Well obviously neither one of us can prove the other wrong so I argued morals and ethics. They literally said “I can appreciate your moral and ethical argument but we just aren’t in that place”. So you don’t care about the right thing to do. You have insurance for a reason. I was allowed to watch the footage that clearly shows me enter with no crack and exit with one but they aren’t disputing that. They are just blaming me for it. Absolutely horrible service that even if this didn’t happen to me and I heard it I would not go back.

Hana Zahrani a year ago

I rarely write negative reviews, but this has been one of the worst car wash experiences I’ve had — not just once, but twice. The first time I visited with my husband and kids, the rear wiper of our minivan was broken during the wash. One of the staff members promised us a free one-year membership as compensation, then said they would fix it — but none of that ever happened. It was all empty promises. A year later, I decided to give them another chance, hoping things had improved or the management had changed. I was absolutely sure that my car was in perfect condition and had no scratches. Unfortunately, after returning home, I noticed clear scratches on the trunk. I was deeply disappointed. They also have extremely poor safety practices. They position cars far too close to each other, and if the car in front of you breaks down, it’s very likely that you’ll end up hitting it. This puts your vehicle at serious risk. I’ve witnessed it myself — they simply don’t allow enough space between cars. If you care about your vehicle, stay far away from this place. I’ve never seen worse customer service in my life, and I will absolutely never return.

Mick Meiners 2 years ago

Early this afternoon after a long bike ride and several errands I pulled into the priority line at the Range Line Road Carmel car wash. A young Black lady whose name I didn’t catch in a very kind way told me I couldn’t drive a bike in a carrier through the car wash and told me I could take it off and set it aside and go through the wash. When i went back to ask another question she was busy helping another customer but Daniel was free and he took the bike and bike carrier out beside the 1st self service stall and saved the stall for me. I wanted to give him a tip but had only a charge card and he said a tip was not necessary. As I was drying off my car Katelyn a new employee was also very kind and helpful. The service of these 3 employees turned a thoughtless mistake into a good experience. The quality of these and other employees is why I plan to be a priority Crew Carwash customer for a very lon long time

Jeff Yarnell 4 years ago

Been going there for years and spent tons of money. Bought a Mercedes g class and went through and got 1/4 mile away and had two flat tires. All holes on sidewalks. Called, made a claim and it was turned down. We literally left the car wash and stopped with two flats and could still see the building. So much for being responsible for anything anymore. We bought the vehicle less than 48 hours before and it had 90% tread on all tires. Very disheartening situation. Thank goodness there is another decent car wash in town. We had to call a roll back just to get it home.